What happens if a Host cancels before booking
If a Host cancels a reservation prior to booking, their guest will automatically receive a full refund. If a Host cancels 30 days or less prior to booking, and the guest contact our WhatsApp or email ( easybikemy@gmail.com) we will also assist the guest with finding comparable or better motorbikes.

What happens if another Motorbike Issue Seriously Affect safe driving
Motorbike Issues must be reported to us no later than 6 hours after discovery. If we determine that a motorbike issue seriously affect safe driving, we will provide a full or partial refund and, depending on the circumstances, may assist the rental with finding comparable or better motorbike. The amount refunded depends on the severity of the Motorbike Issue, the impact on the guest, the portion of the drive affected, and whether the rental vacates the motorbike. If the rental decides to vacate because of the Motorbike Issue and contact our WhatsApp or email ( easybikemy@gmail.com)  we will offer assistance with finding comparable or better motorbikes for the remaining days of the rent.

What Rental Issues are covered
The term "Rental Issue" refers to these situations:
•    Host cancels the reservation prior to booking.
•    Host fails to provide access to the motorbike.
•    Host fails to disclose in the Listing that the Host, or motorbike cannot be operated

How claims work
To be eligible for rebooking assistance or a refund, the guest who made the reservation may submit a claim by contact our WhatsApp or email ( easybikemy@gmail.com) . Claims must be made to us no later than 72 hours after discovery of the Travel Issue and supported by relevant evidence such as photographs or confirmation of the conditions by the Host. We will determine whether a Rental Issue has occurred by evaluating available evidence.

How this Policy affects Hosts
If a Host cancels  or another motorbike Issue disrupts to rent, the Host will either receive no payout or will have their payout reduced by the amount of the refund to their guest. 

In most circumstances we will attempt to confirm a guest’s claim with their Host. Hosts can also dispute a Rental Issue by contacting us.

Other things to be aware of
This Policy applies to all reservations made on or after the Effective Date. When this Policy applies, it controls and takes precedence over the reservation’s cancellation policy. Before submitting a claim, whenever feasible, the guest must notify the Host and try to resolve the Travel Issue directly with their Host. In connection with resolving the issue, guests can request refunds directly from Hosts using the resolution center. We may reduce the amount of any refund or adjust any rebooking assistance under this Policy to reflect any refund or other relief provided directly by a Host. As part of providing rebooking assistance we may, but are not obligated to, pay for or contribute to the cost of new motorbikes. We may also provide guests with the option of applying the value of a canceled reservation to new motorbikes, or of receiving travel credit, in lieu of getting a cash refund.
Where a guest demonstrates that timely reporting of a Travel Issue was not feasible, we may allow for late reporting of the Travel Issue under this Policy. Travel Issues that are caused by the guest, co-rentals, or their invitees are not covered by this Policy. Submitting a fraudulent claim violates our Terms of Service and may result in account termination.

Our decisions under this Policy are binding, but do not affect other contractual or statutory rights that may be available. Any right that guests or Hosts may have to initiate legal action remains unaffected. This Policy is not insurance and no premium has been paid by any guest or Host. All rights and obligations under this Policy are personal to the booking guest and Host of the reservation and may not be transferred or assigned. Any changes to this Policy will be made in accordance with our Terms of Service. This Policy applies to rental.